Reference

Legal clarity for your merpati account

When you open an account with merpati, you're covered by clear, straightforward terms that protect both you and us.

Account security verifiedPayment data protectedWithdrawal rules transparent

Terms that govern your gameplay

merpati Service availability depends on jurisdiction. Users are responsible for checking local law before access.

merpati's legal terms cover your account creation, deposit and withdrawal processes, game play rules and dispute resolution. We operate under jurisdiction-dependent regulations; access and eligibility depend on local law and are available only where local law permits. Your deposits via DANA, OVO, GoPay and QRIS are

1
processed under payment security protocols that encrypt your wallet data. Withdrawals are verified against your account history and identity before funds are released. If you close your account, we retain your transaction records for the period required by applicable law, then securely delete personal information according
2
to our data retention schedule.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACTS

How to reach us about legal questions

Our support team answers legal and account-related questions through multiple channels, so you can reach us the way that suits you. Response times vary by channel, but we aim to get back to you within one business day on weekdays. Whether you need to understand a term, request account changes or report a concern, here's where to find us.

Team online

Live Chat

Open the chat bubble inside your account lobby or on the merpati home page. Available during peak hours on weekdays and weekends for immediate account and policy questions.

Email Support

Send detailed questions to our support inbox. We respond to legal inquiries and account requests within one business day on weekdays. Email is best for documents or complex requests.

Account Settings

Update your personal information, contact details and communication preferences directly inside your account dashboard. Changes take effect immediately and are logged for your security.

DATA & SECURITY

How we handle your account and data

Your account security is built into every part of merpati. We use industry-standard encryption for login credentials and payment information, run identity checks before large withdrawals, and log every deposit and withdrawal…

Encrypted Deposits

Payments via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your wallet data is never stored on our servers; payment processors handle transaction security independently.

Identity Verification

Before your first withdrawal, we verify your identity against your account registration. Large withdrawals may trigger additional checks to prevent fraud and protect your funds.

Account Access Control

Your account is tied to a single login credential and device verification. If we detect unusual access, we notify you immediately and may temporarily lock the account for your safety.

Data Retention

We keep your transaction history and account records for the period required by applicable law, then securely delete personal information. You can request deletion earlier by contacting support.

Cookie & Tracking

We use cookies to remember your login, track your session for fraud prevention and measure how you use the lobby. You can disable non-essential cookies in your browser settings.

Data Subject Rights

You can request a full copy of your account data, update personal details, or ask us to limit how we use your information. Submit requests through support and we'll respond within 30 days.

Common questions about merpati terms

Real questions from real account holders. If your question isn't here, reach out to support and we'll clarify the term for you.

Your account remains active and accessible indefinitely. Dormant accounts do not expire or lose funds. However, if you plan to be away for months, consider reviewing your account security settings and updating your contact details to ensure we can reach you if needed.

Yes. You have the right to request a full copy of your personal data and account records. Submit a data request through support with your account email. We'll compile and deliver your data within 30 days in a standard format.

To close your account, contact support and request permanent closure. We'll verify your identity, process any remaining balance as a withdrawal, and securely delete your personal information according to our retention policy. Account closure is irreversible.

If you disagree with a transaction or have a complaint, open a support ticket with details and supporting information. We investigate all disputes within 10 business days. If unresolved, you may escalate to our compliance team through the account settings contact form.

Yes. Every deposit and withdrawal shows in your account transaction log with the date, amount, payment method and status. You can download your full transaction history at any time from your account statements page.

We notify you of significant changes by email or account alert before they take effect. You can review the updated terms in your account settings. Continued use of your account after notification means you accept the new terms.

Contact our support team through live chat or email with specific privacy concerns. For formal complaints, use the account settings contact form to reach our compliance team. We respond to all data-related inquiries within one business day on weekdays.

Legal clarity for your merpati account

How to reach us about legal questions

Live Chat

Email Support

Account Settings

How we handle your account and data

Encrypted Deposits

Identity Verification

Account Access Control

Data Retention

Cookie & Tracking

Data Subject Rights

Common questions about merpati terms

01 What happens to my account if I don't log in for a long time?

02 Can I request a copy of my account data and transaction history?

03 What are your rules for account closure and final withdrawals?

04 How do you handle disputes between me and merpati?

05 Are my DANA, OVO, GoPay and QRIS transactions recorded in my account history?

06 What happens if merpati changes its legal terms or policies?

07 Who can I contact if I have concerns about how merpati uses my data?

Related Pages