Can I see what personal data you have on me?

Yes. Log into your account, go to Settings > Privacy & Security and select 'Download My Data'. Or email support@merpati.app with your account ID and we'll send a full data export within 30 days in a readable format.

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Your Privacy Comes First on merpati

When you open an account with us, your personal information stays encrypted and secure.

Data encrypted at rest and in transitAccount access available 24/7No third-party sale of your details

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What This Policy Covers

merpati Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy applies to anyone who opens an account on merpati.app and plays in supported Indonesian regions. We collect data when you register, deposit via DANA, OVO, GoPay or QRIS, place bets, withdraw funds, and contact our support team. Your information includes your name, date

1
of birth, phone number, email, payment details, gameplay history and IP address. We use this data to verify your identity, process deposits and withdrawals, prevent fraud, comply with local law, and improve your account experience. Access and eligibility depend on local law and are available only
2
where local law permits. Your data is stored on secure servers and retained as long as your account is active, plus a retention period after closure for legal compliance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ABOUT YOUR DATA

Contact Us Regarding Your Privacy

Questions about how we handle your information? You can contact our support team through multiple channels during our regular service hours. Whether you want to know what data we have on file, request a copy of your information, or ask us to make changes to your account, we're here to help you through it.

Team online

Email Support

Send privacy requests to [email protected]. We respond within 48 hours on business days and handle all data-access requests through a secure verification process.

Live Chat

Available on merpati.app during 09:00–23:00 WIB, seven days a week. Our team can walk you through your privacy settings, explain what we collect, and help you submit formal requests.

Account Settings

Log in and visit Settings > Privacy & Security to review what data you've shared with us, update your contact details, and manage your cookie preferences directly.

HOW WE KEEP YOU SAFE

Data Handling & Account Security

Your account security is built into every step of merpati. From the moment you deposit via DANA, OVO, GoPay or QRIS, we encrypt your payment details and never store full card numbers.

Encryption Standard

All data between your device and merpati.app uses TLS 1.3 encryption. Payment information is tokenized and kept separate from your account profile on isolated servers.

Cookie Consent

We use cookies to remember your login, track your gameplay for account safety, and measure traffic. You control cookie preferences in your Settings menu; blocking non-essential cookies will not affect gameplay.

Data Retention

Account records are kept while your account is active. After closure, we retain data for 7 years to comply with Indonesian financial regulations and anti-money-laundering requirements.

Third-Party Partners

We share your name, email and deposit history only with our payment processor and fraud-detection service. No social media, marketing or analytics company receives your personal information.

Your Access Rights

You can request a copy of all data we hold on you by emailing [email protected] with your account ID. We deliver it within 30 days in a machine-readable format.

Deletion & Changes

You can ask us to delete your account and associated data anytime via Settings > Close Account, or email support. Non-financial records are removed within 30 days; legal records kept per compliance rules.

Frequently Asked About Your Data

Here are the questions we hear most often about how merpati handles your information and what rights you have.

Your account profile, gameplay history and deposit records are marked as inactive. We keep them for 7 years to comply with Indonesian financial law. You can request deletion of non-legal records anytime by emailing [email protected]; we remove them within 30 days.

No. We never sell, rent or trade your personal data. We share only essential information—name, email, deposit amounts—with our payment processors and fraud-prevention partner to verify deposits and prevent abuse.

We do not store your DANA, OVO, GoPay or QRIS credentials on our servers. Payment details are handled by our processor using bank-grade encryption. You stay in control of your payment app; we see only the confirmation.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Download My Data'. Or email [email protected] with your account ID and we'll send a full data export within 30 days in a readable format.

We record your bets, wins, deposits and withdrawals to detect fraud, resolve disputes and comply with law. This data is encrypted and stored separately from your payment details. You can view your full history in the Account > Transaction Log section.

We use session cookies to keep you logged in and security cookies to flag unusual login attempts. We also use analytics cookies to count visits and improve our site. You can toggle cookie types in Settings > Cookie Preferences; blocking non-essential cookies won't affect your gameplay.

Log out immediately, change your password, and contact us at [email protected] or via live chat (09:00–23:00 WIB daily). We'll review your account activity, flag suspicious logins and help you secure it within 24 hours.

Your Privacy Comes First on merpati

Contact Us Regarding Your Privacy

Email Support

Live Chat

Account Settings

Data Handling & Account Security

Encryption Standard

Cookie Consent

Data Retention

Third-Party Partners

Your Access Rights

Deletion & Changes

Frequently Asked About Your Data

01 What happens to my data when I close my account?

02 Do you sell my information to third parties?

03 How is my payment information protected when I deposit via DANA, OVO, GoPay or QRIS?

04 Can I see what personal data you have on me?

05 How do you handle gameplay data and betting history?

06 What cookies does merpati use?

07 What do I do if I think my account data has been compromised?

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